GRANSTA TOKYO Duty-Free Counter

Verified [Verified] denotes information that has been published with confirmation of its owing parties.

GRANSTA TOKYO Duty-Free Counter

Shop and get your duty-free processing done with ease at the "GRANSTA TOKYO" shopping complex inside JR Tokyo Station!

3.95 1

Last update :
Head Editor : GRANSTA

GRANSTA TOKYO is the largest in-station shopping hub run by JR East Japan at Tokyo Station. With a full lineup of over 180 stores, this bustling spot even keeps its own duty-free counter. After shopping, swing by to process your duty-free items with ease. Just be sure to note that receipts for shops outside the ticket gates in Gransta Marunouchi must be processed individually at each shop.

The duty-free counter is located on the basement first floor, next to the temporary luggage storage counter. Visit here for duty-free purchase support from 8:30 am to 9:00 pm. Along with you’re purchased goods, you’ll need your passport with entry stamp (only Japanese residents living abroad and foreign travelers in Japan for 6 months or less are eligible), receipt and credit card if used to purchase. Your sales tax will be refunded in cash on site.

Duty-free services are available for eligible general purchases equaling a minimum of 5,000 yen (before tax) up to 500,000 yen, as well as for consumables like food, beverages, cosmetics, and medicines equaling a minimum of 5,000 yen (before tax) up to 500,000 yen. Eligible products are those purchased either in GRANSTA TOKYO or inside JR Tokyo Station (Some exceptions apply. Please check beforehand.)

Highlights

  • Duty-free services available directly at the after shopping counter in the basement floor of GRANSTA TOKYO.
  • You will need to present a passport with entry stamp, receipt and credit card (if applicable) to complete duty-free processing.
  • Please note, purchases eligible for duty-free are subject to daily monetary limits.
  • Products bought inside GRANSTA TOKYO or JR Tokyo Station qualify (some shops may not apply).

Photos

  • Duty-free counter located as part of the temporary luggage storage corner on the 1st basement floor.

    Duty-free counter located as part of the temporary luggage storage corner on the 1st basement floor.

Official FAQs

Frequently Asked Questions have been vetted and answered directly by each listing.

Q

Can you assist in foreign languages? (If yes, please let us know which languages.)

A

The duty-free counter provides assistance in Japanese and English.

Q

After duty-free processing, can I leave my goods there?

A

Yes, the cloakroom where duty-free processing is done also functions as a luggage storage, so you can leave your belongings between 8:30 am and 8:30 pm (same-day service only).

Reviews

1
  • 簡蓉

    名店探索美食,還有許多站內商場商店、新品牌的限量版新商品、東京伴手禮哦

Details

Name in Japanese
グランスタ東京 免税カウンター
Postal Code
100-0005
Address
1-9-1 Marunouchi, Chiyoda-ku, Tokyo, inside JR Tokyo Station, GRANSTA TOKYO B1F
Hours
8:30am - 9:00pm
Directions
From the central and north free passageways of JR East Tokyo Station, head inside the ticket gates.
Official Website
Official Website (English)